Qualifications: 

The bell service staff is of critical importance to our hotel, as they are the first and the last people that a guest interacts with.

The bell person's job is to greet guests, direct them to the check-in desk, carry the guest’s baggage to and from their cars and rooms, and educate guests on the contents and features of the hotel, guest rooms and the local area.

They also store guests' luggage after they have checked out if they are not leaving immediately as well as arrange for local transportation when requested.

Bell Attendants/Shuttle Drivers are in constant communication with the Front Office and Valet to ensure guests are escorted and their luggage and personal items are transported to and from the guest rooms efficiently.

It’s important to ensure that guests are comfortable with accommodation and are familiar with room offerings and features.

The driving portion of the job is a five mile radius around the hotel during peak times. This highly visible role gives opportunities for casual conversation and hotel or local recommendations.

Must be able to lift and carry 50 pounds. The bell staff also works with housekeeping to ensure the lobby area is free of trash and debris. Must have an outgoing personality! Must be able to WOW the guests with charm and personality!

• Transport guests to/from assigned destinations using a property vehicle.
• Document all trips prior to the start of and at the conclusion of each trip.
• Park vehicle in designated location when not in use.
• Inspect property vehicles for damage and cleanliness.
• Check tire pressure and fluid levels for property vehicle and refuel as necessary.
• Notify appropriate personnel of any vehicle maintenance needs.

• Document all vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager/supervisor.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Must be able to work a flexible schedule, including complete weekend and holiday availability.
• Must have great customer service skills – all of our positions come into contact with guests!
• Valid Florida driver’s license and very good driving record. Must pass our insurance background for driving. 

Department: Food & Beverage
Reports To: Food & Beverage Director & General Manager
Schedule: Early mornings, weekends, and holidays required

Apply Direct @ Breakfast Server at Holiday Inn . St. Petersburg N - Clearwater

Job Summary

The Breakfast Server is responsible for delivering warm, efficient, and brand-hearted service to hotel guests during breakfast hours, in alignment with IHG service culture and standards. This role creates meaningful guest experiences by anticipating needs, demonstrating genuine care, and consistently delivering high-quality food and beverage service that reflects True Hospitality for Good.

Key Responsibilities

Guest Experience & Service Excellence

• Deliver a warm, welcoming greeting that reflects IHG’s commitment to genuine hospitality
  Create positive first impressions by engaging guests with a friendly, professional demeanor
  Escort guests to tables when appropriate and present menus promptly
  Demonstrate strong menu knowledge, including ingredients, preparation methods, and allergens
  Anticipate guest needs and personalize service whenever possible
  Resolve guest concerns quickly and professionally, escalating to leadership as needed
  Thank guests sincerely and invite them to return, reinforcing guest loyalty

Food & Beverage Service

• Take accurate food and beverage orders and enter them into the POS system efficiently
  Serve food and beverages promptly, ensuring accuracy, presentation, and temperature standards
  Prepare and serve coffee, tea, juice, and other breakfast beverages according to standards
  Communicate clearly with kitchen and service team members to ensure smooth operations
  Accommodate special requests and dietary needs with care and attention to detail
  Follow all food safety, sanitation, and allergen awareness guidelines

Brand Standards & Compliance

• Uphold IHG brand standards, service behaviors, and quality expectations at all times
  Maintain professional appearance and grooming in accordance with IHG guidelines
  Follow all health, safety, and cleanliness standards to ensure a safe dining environment
  Support brand audits, inspections, and guest satisfaction initiatives as required

Cleaning & Side Work

• Clear, clean, and reset tables efficiently to maintain a welcoming dining room
  Keep service stations stocked, organized, and clean throughout the shift
  Complete assigned opening and closing duties
  Maintain cleanliness of dining areas, equipment, and workstations

Cash Handling & Administrative Duties

• Process guest checks accurately, including room charges, credit cards, and cash
  Follow hotel cash-handling and reconciliation procedures
  Complete required shift reports and tip documentation

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Qualifications & Skills

• Previous hotel or restaurant service experience preferred
  Strong guest service mindset with a passion for hospitality
  Excellent communication and interpersonal skills
  Ability to work efficiently in a fast-paced, early-morning environment
  Team-oriented with a positive, professional attitude
  Knowledge of food safety and sanitation practices
  Ability to stand for extended periods and lift up to 25 lbs

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Education & Certifications

• High school diploma or equivalent preferred
  Food handler certification required or ability to obtain within a designated timeframe
  Alcohol service certification if applicable by location

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Physical Requirements

• Prolonged standing and walking
  Frequent bending, reaching, and carrying trays or service items
  Ability to lift and carry up to 25 lbs

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Work Environment

• Indoor hotel restaurant environment
  Exposure to kitchen equipment, hot surfaces, and cleaning chemicals
  Early morning shifts, including weekends and holidays

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Performance Expectations

• Consistently deliver IHG brand-hearted service
  Demonstrate reliability, punctuality, and teamwork
  Contribute positively to guest satisfaction scores and brand metrics
  Act as a brand ambassador by embodying IHG values and service culture

  
  

  
  

Apply Direct @ Breakfast Server at Holiday Inn . St. Petersburg N - Clearwater

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

  • Seeking 1 position for 7am to 3pm shift 
  • Seeking 1 position for 3pm to 11pm shift $1.00 additional for night
  • Seeking 1 position for Flex AM and Flex PM $1.00 additional for flex schedule

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment